Sebel Warranty

We warrant furniture, fixtures and seating against defects arising from faulty labour and/or materials found during normal usage of the products for a period of one (1) to fifteen (15) years dependent upon the product. Refer to the information below, or you may download the PDF version here:
Download Sebel Warranty Statement

Schedule 1
Product Family Warranty Period
Polypropylene Chairs and Beam seating 10 Years
Intellect Wave / Strive / Maestro / Perry Chairs (non stack/fold or nesting) 15 Years
Learn 2 15 Years
KI Folding, Stacking and Nesting Chairs 10 years
Polyurethane Seats and Beam units 5 Years
Folding, Stacking and Nesting Chairs 10 years
Chairs (other) 5 Years
Timber Beam units 5 Years
Task Chairs 3 Years
Fixed Seating 5 Years
Recliners 5 Years
Soft Furnishings (including ottomans) 5 Years
Stools 5 Years
Tables and Desks 5 Years
Folding / Flip / Nesting tables 5 Years
KI Desks (made in USA) 10 years
Cushpods / Beanbags 2 Years
Soft top seat Pads 1 Year
Ilearn (tablet holder) 1 Year
Fabric and upholstery 1 Year
Wood Veneers,  decorative surfaces, laminates, glides, springs 1 Year
Mattresses, Castors and other user-adjusted height mechanisms 1 Year


Sebel Product Warranty Statement

1. Sebel Furniture Pty Ltd ABN 23 000 378 996 (Sebel) warrants to the original purchaser (Purchaser) that all goods supplied by it (the Goods) will be free from defects for a period as specified for each category of Goods in Schedule 1 from the date of purchase (Warranty).
2. Under the terms of this Warranty, the repair or replacement of the Goods during the warranty period is at the option of Sebel. If a replacement product is supplied, warranty remains based on the original date of dispatch from Sebel's control.

Sebel administration and warranty support

3. On 8 June 2017, Sebel Furniture Pty Ltd was placed into voluntary administration and Messrs Lombe and Strawbridge of Deloitte Financial Advisory Pty Ltd were appointed as joint and several Voluntary Administrators (Administrators). All references to the Administrators in this agreement are references to the Administrators in their capacity as administrators of Sebel.
4. Sebel is continuing to trade and therefore complying warranties continue to apply and will be met by Sebel Furniture Pty Ltd. Please note the Administrators will accept no personal liability.


Investigation of Claims

5. All Goods the subject of a claim under this Warranty must be returned to Sebel for evaluation before any warranty claim is approved.
6. To make a warranty claim pursuant to this Warranty, the Purchaser must:
  (a) notify Sebel within 7 days of the alleged defect first coming to the Purchaser's notice and within the warranty period;
  (b) provide Sebel all information required, including serial numbers, photos of the alleged defect, and with reasonable evidence of the proof of purchase. The original sales receipt is the Purchaser's best proof of purchase;
  (c) provide evidence that the Product has been installed correctly and is used in accordance with the Sebel's instructions supplied with the Goods; and
  (d) make the Product available for inspection by Sebel (which is at the Purchaser's cost), so that Sebel may carry out all necessary work with the Product.

Conditions of Warranty

7. This Warranty extends only to:
  (a) defects arises solely from faulty design materials or workmanship under proper use of the Goods when operated in accordance with the supplied instructions; and
  (b) Goods installed or operated by a suitably qualified and experienced person;
  (c) Goods sold by Sebel or its authorised distributors or dealers and only where the Goods are used and serviced within Australia or New Zealand (as the case may be); and
  (d) where the defects appear in the Goods within the warranty period.

Exclusions to Warranty

8. This Warranty does not cover:
  (a) unauthorised repairs, alteration, modification or substitution of any parts of the Goods, installation or use of the Goods not in accordance with the instructions supplied;
  (b) malfunction of Goods due to faulty installation or operation;
  (c) Goods that have their serial number or model number label removed or defaced;
  (d) other goods that are not manufactured or supplied by Sebel.
  (e) Goods purchased:
    (i) not from Sebel (such as purchases from unauthorised retailers and purchases over the internet, from local/international sellers or sites such as Ebay and Amazon),
    (ii) not from an authorised dealer or distributor of Sebel.
  In addition to the above, this Warranty DOES NOT cover the following:
  (f) Damage or defects to the product that ought reasonably to have been revealed to you by an examination of the product, where you conducted such an examination before acquiring the product;
  (g) Normal wear and tear due to the course of normal use;
  (h) Accidental damage or damage caused by an extra ordinary event or circumstance beyond your or anyone else's control including damage caused by:
    (i) environmental factors;
    (ii) natural discolouration of material due to ultraviolet light;
    (iii) crushing, impact with hard surface or damage caused in the transit of the product;
    (iv) foreign material, or exposure of the product to excessive heat or cold or to solvents, or water entry into the product;
    (v) abnormal product performance caused by any ancillary product interference or other external factors.
9. Freight charges both ways associated with any claim under this Warranty are to be paid for by the Purchaser and Sebel accepts no liability for loss or damage to the Goods during transit.
10. Charges will apply for any non‑warranty services performed.

Limitation of Liability

11. The following statement applies if the supply of the Goods to the purchaser is a consumer sale as defined in the Australian Consumer Law. In this statement, 'Our' means 'Sebel, 'You' means the 'Purchaser' and 'goods' means 'Goods':
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
12. Notwithstanding the preceding clause and to the extent permissible by law, where the Goods are not of a kind ordinarily acquired for personal, domestic or household use, the liability of Sebel is limited, in relation to the Goods to:
  (a) replacing the Goods or the supply of equivalent goods;
  (b) the repair of the Goods;
  (c) the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or
  (d) the payment of the cost of having the Goods repaired.
13. To the extent permitted by law, all other warranties whether implied or otherwise, not set out in this Warranty are excluded and Sebel is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the Purchaser for:
  (a) any increased costs or expenses;
  (b) any loss of profit, revenue, business, contracts or anticipated savings;
  (c) any loss or expense resulting from a claim by a third party; or
  (d) any special, indirect or consequential loss or damage of any nature whatsoever caused by Sebel's failure in complying with its obligations or the Purchaser's failure due to accident damage, impact, misuse or negligence.
14. The benefits given to the Purchaser in this Warranty are in addition to other rights and remedies under a law in relation to the Goods or services to which this Warranty applies.
15. This warranty is not applicable outside Australia and New Zealand. To the extent this Warranty relates to Goods or services supplied in New Zealand, references in this Warranty to "Sebel Furniture Pty Ltd" and "Sebel" shall be read as references to "Sebel Furniture Limited (Administrators Appointed)".

Administrators' capacity and liability

16. Any supply of Sebel furniture, fixtures and seating is by Sebel and not the Administrators. In entering into any agreement for sale of Goods the Administrators act not in a personal capacity but as administrators of Sebel.
17. To the maximum extent permitted by law, the Administrators make no statements or representations nor give any warranties in connection with the supply of furniture, fixtures and seating by Sebel or about the quality or condition of any products nor do they make or give any other representations or warranties (whether express or implied).
18. To the maximum extent permitted by law:
  (a) neither the Administrators nor the Administrators’ representatives are personally liable in respect of the supply of Sebel Goods;
  (b) any damages, loss or claim resulting from a breach of an implied or express term of an agreement to acquire Goods from Sebel must be made solely against Sebel.

Contact Details

19. To make a claim under this Warranty or to discuss the warranty service, please contact Sebel's technical support at the following address or phone number:
Sebel Furniture Customer Care Team
E: warranty@sebelfurniture.com
A: 48 Airds Road, Minto, NSW 2566
P: 02 9780 2222
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