Sebel COVID-19 Update – Caring for Our People and Customers

Sebel COVID-19 Update – Caring for Our People and Customers

People, Health, Safety & Wellness;

Like you, we have been following COVID-19 pandemic closely over the past few weeks.

As a family-owned business, the health and well-being of our people is our highest priority. Gratefully, no employees are affected by the virus and we would like to continue to protect their health, safety and wellness over the coming weeks.

As such, we have decided to take the Easter break as an opportunity for our people to take a short breather from the current chaos and spend some much-needed time with their families and loved ones. In doing so, we are also hoping to do our part in trying to stop the spread of the virus and keep our communities safe.

Easter Closure;

From 5pm EST Thursday 9 April, we will be closing our office and manufacturing facilities and re-opening on Monday 20 April. Please note, no deliveries will occur during this time.

We will be back online before you know it!

We will return from our Easter break on Monday 20 April. From this time onward, we will be ready to take your calls and orders, and help you with anything you need.

As our people remain our highest priority, where we can, and where required, we will continue to have our people working from home to ensure a high level of business continuity whilst keeping our people and customers safe.

Our factory will continue to operate on reduced staff with strict cleaning and hygiene practices in place. All our systems are cloud-based which means we have the benefit of working remotely to support our customers. This means all transactions, email and phone enquiries are unaffected by this change as our administration, sales and service teams have been set up to work from home.

We are well placed to undertake meetings via video conference and phone, including presentations and 3D renders of spaces.

Here to help you

We know you’re also busy adjusting to the current situation so please reach out when you are ready and our friendly team will be here waiting.

In the meantime, look after yourself and your families and we wish you the very best for Easter.

Kind regards

Pat Varanasi

General Manager

 

FREQUENTLY ASKED QUESTIONS:

Are you open for business?
Yes, our administration, sales and support teams are all working remotely and continuing to receive and process orders. We will close briefly for Easter from 5pm EST Thursday 9 April and will reopen on Monday 20 April.

What is your lead time now?
Our standard leads times still apply. Please call our friendly team with any queries.

Can I still have a meeting?
Yes, outside of the Easter closure dates, we are available for meetings. We have many ways to connect via video conferencing, phone or email. We can discuss your vision for your spaces, design the space and easily create a quote for your consideration.

Can I get a quote?
Yes. Our sales team are available to generate a quote for you outside the Easter closure dates.

Can you draw up a 3D render for me?
Yes, our team can do these remote for you

Can you take my order right now?
Yes, we can process your order outside the Easter closure dates and get your booking into the system. When production resumes after Easter, we will be in touch to update you on delivery dates.

I placed an order recently; will I still receive it?
Some orders received have been processed and are already manufactured. These will be dispatched by close of business Thursday 9 April. Customers will be contacted directly if your order has been impacted by our Easter closure.

Are your suppliers still supplying you?
Yes, currently our local and international suppliers are still operating. We are in continual contact with them to confirm their status and we’ll keep you posted on any updates.