Like you, we have been following the COVID-19 pandemic closely over the past few months.
As a family-owned business, the health and well-being of our people is our highest priority. Gratefully, no employees are affected by the virus and we would like to continue to protect their health, safety and wellness over the coming weeks/months. As such, we are taking every precaution necessary to minimise the impact, flatten the curve and help do our part in trying to stop the spread of virus and keep our communities safe.
People, Health, Safety & Wellness:
The health, safety and well-being of our people and customers are our highest priority. Where we can, and where required, we have our people working from home to ensure a high level of business continuity whilst keeping our people and customers safe.
Continuity of Service:
All our systems are cloud-based which means we have the benefit of working remotely to support our customers. This means all transactions, email and phone enquiries are unaffected by this change as our administration, sales and service teams have been set up to work from home. We are well placed to undertake meetings via video conference and phone, including presentations and 3D renders of spaces.
Our factory continues to operate with reduced staff on site and strict cleaning and hygiene practices have been put in place.
Here to help you:
Our team are here to help. So, please reach out when you are ready, and our friendly staff will be here waiting.
As you know, the situation is developing daily therefore, these measures may change, or additional measures may be put in place as the spread of the virus continues. We are committed to using our best efforts to minimise the impact of COVID-19 for our staff, customers, suppliers and community and we’ll keep you posted with any further updates.
Please rest assured that while traditional means of operation may have changed temporarily, Sebel are still manufacturing quality, Australian made products and actively taking orders.
For more information, please email email@example.com or call 1300 664 732 In the meantime, look after yourself and your families and stay safe and healthy.
FREQUENTLY ASKED QUESTIONS:
Are you open for business?
Yes, our administration, sales and support teams are all working remotely and continuing to receive and process orders. Our manufacturing facility is still making quality, Australian made furniture.
What is your lead time now?
Our standard leads times still apply. Please call our friendly team with any queries.
Can I still have a meeting?
Yes, we are available for meetings. We have many tried and tested ways to connect with you. The best way is via video conferencing, phone or email. We can discuss your vision for your spaces, design the space and easily create a quote for your consideration.
Can I get a quote?
Yes, our sales team are ready and waiting to help you.
Can you draw up a 3D render for me?
Yes, our team can do these remote for you
Can you take my order right now?
Yes. Production is still occurring. We can process your order and get your booking into the system right away.
I placed an order recently; will I still receive it?
Orders are still being received and processed. Deliveries are occurring as normal.
Are your suppliers still supplying you?
Yes, currently our local and international suppliers are still operating. We are in continual contact with them to confirm their status and we’ll keep you posted on any updates.