We’re here to help! Find answers to our most commonly asked questions below – chances are, what you’re looking for is just a scroll away.
Still can’t find what you’re looking for? You can call, email or contact us with your query.
Yes. Plastic, laminate and fabric swatches are available to help you assess colour, texture and finish before ordering.
In-person viewing of samples can also be arranged with your local Sebel representative, where available.
Sebel operates to a range of recognised international standards and certifications that support product quality, environmental responsibility and workplace safety across our manufacturing and management systems.
These include:
Product-specific certifications and testing details are available on individual product pages.
Sebel products are manufactured using durable, fit-for-purpose materials selected for strength, longevity and performance across learning and commercial environments.
Our range includes products made from high-quality polypropylene, including recycled plastic options, as well as tables and desks manufactured using EO-rated board and durable laminate finishes.
For detailed material specifications, recycled content and construction information, please refer to the individual product page or contact your Sebel sales representative.
Yes. Many Sebel products are manufactured using recycled plastic materials, or contain recycled elements. It’s part of our ongoing commitment to reducing material waste and supporting more responsible production.
Yes. Many Sebel products are manufactured using recycled plastic materials, or contain recycled elements. It’s part of our ongoing commitment to reducing material waste and supporting more responsible production.
Recycled plastics are made from a blend of material sources, each with its own characteristics. As a result, natural variation in colour, surface texture and gloss can occur during the recycling and moulding process. These visual differences are normal and expected when working with recycled materials.
These variations do not affect product quality, strength or performance and are consistent with recycled plastic products across the industry.
Recycled plastic products can display natural visual variation as a result of the material and manufacturing process. These characteristics may include:
Slight variation in colour
Differences in surface texture
Areas of glossier or more matte finish
Subtle flow or weld lines
Minor sink marks in areas where material thickness changes
These characteristics are expected when using recycled materials and do not affect product performance, durability or quality.
Subtle marks such as flow lines, weld lines or faint surface variations can occur naturally during the injection moulding process. These may be visible where molten material flows and cools at different rates, particularly in recycled plastics.
In some cases, small sink marks may also appear in thicker areas of the moulding. These characteristics are normal, expected and purely visual. They are not cracks, faults or defects and do not affect the strength, performance or durability of the product.
No. All Sebel products, whether made from virgin or recycled plastic, are engineered, tested and certified to meet the same strength, durability and safety standards. Visual variations are purely aesthetic and do not compromise performance.
The visual characteristics described above are a normal and expected part of recycled plastic products and are not considered defects or grounds for return or exchange.
If you believe your product has a structural fault or performance issue, please contact our team and we will be happy to assess it in line with our warranty and returns policy.
Sebel primarily supplies schools, institutions and commercial customers. Contact our friendly team to check if we can support your order.
You can submit a quote request through our website form, or contact our team directly to discuss your needs:
Australia:
1300 664 732
[email protected]
New Zealand:
09 523 4092
[email protected]
International:
+(612) 9780 2222
[email protected]
Pricing varies based on volume, custom options and delivery location, so we provide tailored quotes to ensure accuracy. Just send our team your product list and delivery details and we’ll get you a speedy and accurate price, including freight.
Lead times depend on the product type, custom options, production cycles and delivery region. Your sales representative will confirm expected delivery dates when quoting, and you will be kept up to date with progress or any unexpected delays.
Once your order has been despatched from our factory in Sydney, you will be notified via email, our delivery partners across Australia will then call to arrange delivery 24hrs prior.
Yes. We ship throughout Australia, New Zealand and internationally. Our team can assist with shipping logistics, customs information and timeframes.
Some exceptions may applying due to access and logistics constraints – please reach out to our Service and Delivery team to discuss your needs.
Installation is available in selected regions. Please check with our team when submitting your quote request.
If your furniture arrives damaged, please notify us as soon as possible and provide photos of the damage. Our team will assess the issue and arrange an appropriate resolution in line with our delivery and warranty process.
Where damage has occurred during transit, we’ll work quickly to repair or replace the affected item.
If your furniture arrives damaged, please notify us as soon as possible and provide photos of the damage. Our team will assess the issue and arrange an appropriate resolution in line with our delivery and warranty process.
Where damage has occurred during transit, we’ll work quickly to repair or replace the affected item.
Harsh chemicals are not recommended, especially on polypropylene shells or laminate surfaces. Most products can be cleaned with warm soapy water (mild detergent).
We recommend cleaning with a commercial “Powder Detergent” (e.g., Radiant) in warm water and with a soft rag, then wipe dry with clean, soft rag. (Note: Do NOT use brushes or scourers, this will scratch the surface). For details, see our our cleaning care guide.
Yes. Please contact us with your product details and we’ll help source the correct component.
If you experience an issue, contact our Service & Delivery team with your order number, product details and photos. Our team will guide you through the next steps.
Warranty coverage varies by product. For specific warranty coverage, please refer to the individual product page or our warranty statement.
The heights of chairs and desks or tables we recommend are to a standard and are in compliance with BS EN 1729 Part 1 (2006).
We offer a simple height guide based on age groups to help you select the correct size for posture and comfort.
You can also contact our expert team for help.
Chair height should align with the age of the students and support upright posture, with feet resting comfortably on the floor. Sebel offers age-based chair height guide to help select the appropriate size for comfort and ergonomic support.
We recommend contacting our expert team, to assist with recommendations based on age groups and environments.
Our friendly team will arrange to collect your old chairs for a small handling fee per chair plus freight charges. Just get in touch with one of our team to arrange a hassle-free quote.
The program currently includes our injection-moulded chairs. We accept the following chairs:
We are trialing this program in metro New South Wales and metro Queensland. Collection of used chairs is subject to availability and will need to be arranged with our Service and Delivery team. We hope to extend it to a wider reach soon.
Yes, we can arrange to collect your old chairs from your school, office, or organisation. please refer to RePlay terms and conditions for details of our collection service operating dates.
Yes, you can drop off your chairs at our Minto factory, at no additional freight charge, however handling fees may still apply, and only by prior arrangement.
No, at this time we are only accepting old Sebel single moulded chairs.
We can collect broken or damaged chairs, provided it is safe to do so. Items that pose a safety risk to our staff will not be accepted. This includes, but is not limited to, chairs with broken or sharp edges, heavily soiled items, or those containing hazardous materials.
Installation is available in selected regions. Please check with our team when submitting your quote request.
We’re here to help! Get in touch with our team and we’ll assist you with anything you need.
Sebel works with schools, universities, offices, community spaces, stadiums, multipurpose venues and more. Our products are designed for high-use environments across education, commercial and public environments.
Our team can help recommend products based on your space, usage requirements and performance needs.
